Website: https://study.masteringbds.com
Managed By: MasteringBDS.com
Contact: exam@masteringbds.com | nursingmastering@gmail.com | WhatsApp: +91-9828844414

1. Nature of Products

Study by MasteringBDS.com primarily provides digital learning materials, including:

• Online Test Series

• Question Banks

• PDF Notes

• E-Books and Digital Courses

All such digital items are delivered instantly via your registered account, email, or dashboard access after successful payment.

2. Shipping of Physical Materials

In rare cases, printed notes or study materials may be shipped through India Post or other reliable postal services.
Physical dispatch will occur only when explicitly mentioned on the product page or as part of a promotional bundle.

3. Processing and Dispatch Time

• Orders for physical materials are usually processed within 7–10 working days after confirmation.

• You will receive a tracking number (if available) once the shipment is dispatched.

• Delivery timelines depend on your PIN code and postal region.

4. Delivery Area

We currently ship only within India through government-recognized postal services.
Remote or rural areas may experience longer delivery times depending on local postal availability.

5. Damaged or Lost Packages

While every precaution is taken for safe delivery:

• If materials are damaged in transit, you must notify us within 48 hours of receipt with photo/video proof.

• Replacement (if applicable) will be provided at our discretion after verification.

• We are not responsible for delays or loss caused by postal issues beyond our control.

6. Digital Product Delivery

For all digital study materials:

• Delivery is considered complete once access or download links are provided to the registered email or account.

• If you face access issues, please contact support within 24 hours for assistance.

7. No Refund or Cancellation

Please note that no refunds, returns, or cancellations are permitted once payment has been successfully processed — for both digital and physical materials.
This policy is in line with our Terms & Conditions and Refund Policy available on the website.

8. Customer Support

For any concerns or delivery-related assistance, please contact us via:
📧 exam@masteringbds.com | nursingmastering@gmail.com
📱 WhatsApp: +91-9828844414

Effective Date: March 23, 2025